Frequently Asked  Questions

What is SURPRISE BABY BOX?

SURPRISE BABY BOX is a monthly mystery box full of baby essentials. Hand-picked and conveniently delivered straight to your door. Clothes, toys, first books, snacks, acessories, and many more cool surprises. 


  

How does it work?

Choose between 1, 3, 6, or 12 month subscription. Complete your order and wait for your box to be delivered straight to your door. That's it, sounds easy right? :) 


What's inside the box each month?

Each box is filled with 4-6 handpicked nice items for pamper the baby! Boxes will include items such as first baby books,clothing and acessories, toys, teether and pacifiers, meal acessories, hygiene products and so much more!



 

How long does it take to receive my box each month?

Your box will be shipped to subscribers inside the USA around the 16th of each month and to another countries, around the 5th day of the month, to be delivered in the same month.



How do the subscription plans differ?

We have 4 options for our subscription boxes! You can choose a month to month subscription with an automatic renewing of $29.95 which you can cancel at any time! Or you can choose one of our subscription packages of 3, 6 or 12 months! These are better plans. That are paid in full the day of purchasing, making for the perfect gift! And the discounted rates make them even more affordable!  

 
What is your cancellation policy?

Monthly renewing subscriptions can be canceled at any time in your account settings. If you’ve already been billed for this month’s box, your cancellation will take effect in the next billing cycle. 


 

What are your Shipping & Billing Policies?

For subscribers inside the USA, the box will be shipped around the 16th of each month. To another countries subscribers, the bow will be shipped around the 5th day of the month, to be delivered in the same month.. Orders placed after the 30th of the current month will ship only the following month. Monthly re-bill is charged on the 30th of every month! 

For example: If you purchase your subscription on the 1st of March you will be charged that day on the 1st and you will receive your first box in April! You will not be charged a re-bill fee until April 30th after you have received your first box! 


What is your return policy?


 Subscription boxes are not returnable.  If you have a problem with your box, please contact us at babyboxsurprise@gmail.com


Is shipping included?

No, shipping is not included in the price of our boxes.

My address is incomplete / wrong. My package can not be delivered. What should I do?


You should expect the USPS to return your box to us so we can send it back to the address you provided. Upon payment of a new freight.

 it’s important to double check the address you provided and make sure it’s actually easy to locate. 


  

What if my account has insufficient funds when I subscribe or when I am re-billed?

SURPRISE BABY BOX is not responsible for any charges from banks or credit cards.


 

What shipping service will be used?

We use USPS First Class Mail to ship. Usually shipping takes up to x days. 

Do you ship internationally?

Yes, we ship internationally to Brazil and other countries.


 

I’m a baby or other consumer product brand; how can my products be included in your boxes? 

We constantly seek new brands to include in our boxes, and we’d love to hear about your product. Simply give send us an email at babyboxsurprise@gmail.com

How can I contact you?

Feel free to contact us at anytime by emailing to babyboxsurprise@gmail.com. You can also reach out to us on social media by clicking on the one of the buttons to our social media accounts below. Please make sure to also follow us.